Privacy Policy

Last updated 13 October 2026

This policy explains what Ralfiz Technologies ("we") collects, why, and what you can do about it. It covers our website, the Ralfiz business management system and Ralfiz Social, our tool for planning, publishing and answering social media posts for the businesses we work with.

1. Information you give us

• Enquiries and demo requests: your name, business name, phone number, email address and message.
• Accounts: the name, username and email address of people we give a login to.
• Content: posts, captions, images and videos you or our team prepare in Ralfiz Social.

2. Information from social platforms

When a business connects a Facebook Page, Instagram professional account, LinkedIn page, YouTube channel, Google Business Profile, X account, WhatsApp Business number or email mailbox to Ralfiz Social, that business signs in with the platform and chooses what to allow. We then receive:

• an access token, so we can act on the account they connected;
• the account's name, username, ID and profile picture;
• the posts we publish for them and the posts already on the account, with their captions, media links and dates;
• emails in a connected mailbox's main inbox (read through IMAP with an app password the business creates; promotions and social mail are skipped, and nothing is marked as read);
• comments, direct messages, mentions and reviews sent to the account, including the public name of the person who wrote them, so the business can read and answer them in one inbox;
• performance figures for the account and its posts, such as reach, impressions, engagement and follower counts.

We only use the permissions a feature needs. We do not read personal Facebook profiles, friend lists or anything outside the accounts a business connects.

3. How we use it

• to publish and schedule the posts the business has approved;
• to show the business its comments, messages and reviews, and send the replies it writes;
• to show analytics and produce monthly reports for that business;
• to answer enquiries and provide the services we have agreed to provide.

We do not sell data, use it for advertising, or build profiles of the people who comment on or message a business. Data from one business's accounts is only shown to that business and to our staff who manage it.

4. Google and YouTube data

Ralfiz Social's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use YouTube API Services to upload videos and read channel analytics for channels their owners connect. By connecting a YouTube channel you also agree to the YouTube Terms of Service, and Google's handling of the data is covered by the Google Privacy Policy.

5. Who else sees it

• The platforms themselves (Meta, Google, LinkedIn, X), when we publish or reply on your behalf.
• Hosting: our servers and database run on Railway, a cloud provider.
• AI drafting: when our team asks Claude (by Anthropic) to draft a post or a reply, the text it needs, such as a caption, a comment or a business's brand notes, is sent to Anthropic for that request. Drafts are never published without a person approving them.
• The law: if we are legally required to disclose information.

6. Security and retention

Access tokens are encrypted before they are stored. Only logged-in people with access to a business's workspace can see its data. We keep a connected account's data while the business uses our service. When an account is disconnected its tokens are deleted straight away, and its posts, messages and statistics are deleted within 30 days of a deletion request (see Data deletion). Enquiries are kept for up to 3 years.

7. Your choices

• Remove our access at any time: Facebook business integrations, Google account permissions, LinkedIn permitted services, or X's connected apps settings.
• Ask us for a copy of your data, to correct it, or to delete it, by emailing info@ralfiz.com. We reply within 30 days.

8. Children

Our services are for businesses and are not meant for anyone under 18.

9. Changes

If we change this policy we will update the date at the top of this page.

Contact

Ralfiz Technologies, Perinthalmanna, Malappuram, Kerala, India.
Email info@ralfiz.com · Phone 9895663498